Privacy Policy

Last Updated: January 15, 2026

This Privacy Policy describes how phrelx (the "Platform," "we," "us," or "our") collects, uses, stores, shares, and protects personal information obtained from users (the "User," "Player," "you," or "your") who access or use the phrelx online gaming platform, including the website https://phrelx.cam and any associated mobile applications (collectively, the "Services").

phrelx is committed to protecting the privacy and security of your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Republic of the Philippines, regulations issued by the National Privacy Commission (NPC), and applicable Philippine Amusement and Gaming Corporation (PAGCOR) guidelines governing online gaming operators.

By creating an account on phrelx, accessing the Platform, or using any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with any provision of this Privacy Policy, you must immediately discontinue use of the Platform and refrain from providing any personal information to us.

1. Information We Collect

1.1 Information You Provide Directly

When you register for a phrelx account, we collect personal information that you voluntarily provide, including but not limited to:

• Full legal name as it appears on your government-issued identification;
• Date of birth and age verification documentation;
• Residential address, including barangay, city or municipality, province, and postal code;
• Valid Philippine mobile telephone number;
• Email address;
• Government-issued identification documents (Philippine passport, driver's license, UMID card, or other valid ID) for Know Your Customer (KYC) verification purposes;
• Proof of residential address (utility bills, bank statements, or other documentation);
• Payment account information, including GCash mobile number, PayMaya account details, or bank account information for deposits and withdrawals;
• Username and password credentials you create for your account;
• Any information you provide when contacting customer support, including live chat transcripts and email correspondence.

1.2 Information Collected Automatically

When you access or use the phrelx Platform, we automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address and geolocation data to verify that you are accessing the Platform from within the Philippines;
• Device information, including device type, operating system, browser type and version, and unique device identifiers;
• Browsing and gameplay activity, including pages visited, games played, bets placed, deposits and withdrawals made, and session duration;
• Cookies, web beacons, and similar tracking technologies to enhance user experience and platform functionality (see Section 8 for detailed information on cookies);
• Timestamps and metadata associated with all platform interactions.

1.3 Information from Third Parties

phrelx may receive information about you from third-party service providers, including:

• Payment processors (GCash, PayMaya, and participating Philippine banks) to verify transaction authenticity and prevent fraud;
• Identity verification services to confirm the accuracy of information you provide during KYC procedures;
• Game providers and software vendors to track gameplay and ensure fair play;
• Anti-fraud and compliance databases to screen for prohibited or high-risk users.

2. How We Use Your Information

phrelx processes your personal information for the following lawful purposes:

2.1 Account Management and Service Provision

• To create, maintain, and manage your phrelx account;
• To verify your identity and age in compliance with Philippine gaming regulations;
• To process deposits, withdrawals, and other financial transactions;
• To provide access to games, betting markets, and other platform features;
• To track your gaming activity, account balance, and transaction history;
• To communicate with you regarding your account, including transaction confirmations, security alerts, and important platform updates.

2.2 Legal and Regulatory Compliance

• To comply with PAGCOR licensing requirements and regulations governing online gaming in the Philippines;
• To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations under Philippine law;
• To report suspicious transactions or activity to relevant Philippine regulatory authorities as required by law;
• To respond to lawful requests from government agencies, law enforcement, or courts;
• To maintain records as required by applicable data retention laws and regulations.

2.3 Fraud Prevention and Platform Security

• To detect, investigate, and prevent fraudulent activity, including multiple account creation, payment fraud, and collusion;
• To identify and block unauthorized access to user accounts;
• To monitor gaming patterns for signs of cheating, bonus abuse, or other prohibited conduct;
• To protect the security and integrity of the phrelx Platform and its users;
• To enforce our Terms and Conditions and other platform policies.

2.4 Customer Support

• To respond to your inquiries, complaints, and support requests via live chat, email, or SMS;
• To troubleshoot technical issues and improve user experience;
• To investigate and resolve disputes related to gameplay, transactions, or account issues.

2.5 Marketing and Communications (With Your Consent)

• To send you promotional offers, bonuses, and marketing communications about phrelx Services, provided you have consented to receive such communications;
• To notify you of new games, features, and platform updates that may be of interest to you;
• To conduct surveys and request feedback to improve our Services.

2.6 Analytics and Platform Improvement

• To analyze user behavior, gameplay patterns, and platform usage to improve game selection, user interface design, and overall service quality;
• To generate aggregated, anonymized statistical data for business intelligence purposes;
• To test new features and optimize platform performance.

3. Legal Basis for Processing Your Personal Data

Under the Philippine Data Privacy Act, phrelx processes your personal information on the following legal grounds:

3.1 Consent

You have provided explicit consent for us to collect and process your personal data by accepting this Privacy Policy and creating an account on the phrelx Platform. You may withdraw your consent at any time by closing your account, though this will prevent you from using our Services.

3.2 Contractual Necessity

Processing of your personal information is necessary to fulfill our contractual obligations to you under the Terms and Conditions, including providing access to gaming services, processing transactions, and maintaining your account.

3.3 Legal Obligation

phrelx is required by Philippine law to process certain personal data to comply with PAGCOR regulations, KYC and AML requirements, tax reporting obligations, and other legal mandates applicable to licensed gaming operators.

3.4 Legitimate Interests

We process personal data where necessary to pursue our legitimate business interests, including fraud prevention, platform security, customer support, and service improvement, provided such processing does not override your fundamental rights and freedoms.

4. How We Share Your Information

phrelx does not sell, rent, or trade your personal information to third parties for marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share personal data with trusted third-party service providers who assist us in operating the Platform, including:

• Payment processors (GCash, PayMaya, and participating banks) to facilitate deposits and withdrawals;
• Identity verification services to conduct KYC checks;
• Game providers and software vendors to deliver gaming content and track gameplay;
• Cloud hosting and data storage providers to maintain platform infrastructure;
• Customer support and communication tools providers;
• Fraud detection and cybersecurity services to protect the Platform and users.

All third-party service providers are contractually obligated to handle your data securely and only for the purposes for which it was disclosed.

4.2 Regulatory Authorities and Law Enforcement

phrelx may disclose your personal information to Philippine regulatory bodies (including PAGCOR and the National Privacy Commission), law enforcement agencies, or courts when required by law, including:

• In response to lawful subpoenas, court orders, or legal processes;
• To report suspicious transactions under AML regulations;
• To cooperate with government investigations into criminal activity, fraud, or other unlawful conduct;
• To comply with tax reporting and financial disclosure obligations.

4.3 Business Transfers

In the event that phrelx is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal information may be transferred to the acquiring or successor entity, subject to the same privacy protections outlined in this Privacy Policy.

4.4 Consent-Based Sharing

We may share your personal information with other third parties if you have provided explicit consent for such disclosure.

5. Data Security and Protection Measures

phrelx employs industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: All data transmitted between your device and the phrelx Platform is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) protocols. Sensitive personal data stored on our servers is encrypted at rest.
• Access Controls: Access to personal data is restricted to authorized phrelx employees and contractors who require such access to perform their job functions. All personnel with access to personal data are bound by confidentiality obligations.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection/prevention systems to defend against unauthorized access and cyberattacks.
• Regular Security Audits: phrelx conducts regular security assessments and penetration testing to identify and remediate vulnerabilities in our infrastructure.
• Two-Factor Authentication: Users have the option to enable two-factor authentication (2FA) for added account security.

While we implement robust security measures, no system is completely secure. phrelx cannot guarantee the absolute security of your personal information, and you acknowledge that you provide information to us at your own risk.

6. Data Retention

phrelx retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and contractual obligations.

6.1 Active Account Data

Personal data associated with active phrelx accounts is retained for the duration of your account relationship with us and for a period of time thereafter as required by law.

6.2 Closed Account Data

When you close your account, we will retain your personal information for a minimum of five (5) years from the date of account closure to comply with PAGCOR record-keeping requirements, tax laws, and anti-money laundering regulations. Transaction records, KYC documentation, and communications may be retained for longer periods if required by law or to defend against legal claims.

6.3 Anonymized Data

After the retention period expires, phrelx may continue to retain anonymized or aggregated data that cannot be used to identify you personally for statistical and analytical purposes.

7. International Data Transfers

phrelx operates the Platform primarily within the Philippines, and your personal data is processed and stored on servers located in the Philippines or in secure data centers in jurisdictions that provide adequate data protection as determined by the Philippine National Privacy Commission.

In certain cases, we may transfer personal data to service providers located outside the Philippines (for example, cloud hosting providers or payment processors with international operations). When such transfers occur, phrelx ensures that appropriate safeguards are in place, including:

• Binding contractual clauses requiring the recipient to protect your data in accordance with Philippine data protection standards;
• Transfers to countries recognized by the National Privacy Commission as providing adequate data protection;
• Your explicit consent to such transfers.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website operators.

8.2 How phrelx Uses Cookies

phrelx uses cookies and similar tracking technologies for the following purposes:

• Essential Cookies: Required for the Platform to function properly, including maintaining your login session, remembering your language preference, and ensuring secure transactions.
• Analytics Cookies: Used to collect information about how users interact with the Platform, including pages visited, time spent on site, and navigation patterns. This data helps us improve user experience.
• Functional Cookies: Remember your preferences and settings (such as preferred games or betting limits) to enhance your user experience on return visits.
• Marketing Cookies: Track your activity on the Platform to deliver personalized promotional offers and advertisements (only with your consent).

8.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the phrelx Platform. Essential cookies cannot be disabled without preventing you from using core platform functionality.

9. Your Rights Under Philippine Data Privacy Law

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data:

9.1 Right to Access

You have the right to request access to the personal information phrelx holds about you. You may request a copy of your data by contacting our Data Protection Officer (see Section 11).

9.2 Right to Rectification

If any personal information we hold about you is inaccurate, incomplete, or outdated, you have the right to request correction. You may update certain information directly through your account settings, or contact customer support for assistance.

9.3 Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected. However, phrelx may be legally required to retain certain information for compliance purposes, even after you request deletion.

9.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing purposes. You may opt out of marketing communications at any time by using the unsubscribe link in promotional emails or contacting customer support.

9.5 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

9.6 Right to Withdraw Consent

Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

9.7 Right to Lodge a Complaint

If you believe phrelx has violated your data privacy rights, you have the right to file a complaint with the Philippine National Privacy Commission (NPC). Contact information for the NPC can be found on their official website.

10. Children's Privacy

The phrelx Platform is not intended for use by individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If we discover that we have inadvertently collected personal data from a person under 21, we will immediately delete such information and permanently ban the associated account.

If you are a parent or guardian and believe that your child has provided personal information to phrelx, please contact us immediately so that we can take appropriate action.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or wish to exercise any of your data subject rights, please contact our Data Protection Officer:

phrelx Data Protection Officer
Email: [email protected] (Please include "Data Privacy Request" in the subject line)
Live Chat: Available 24/7 via the phrelx Platform

We will respond to your request within fifteen (15) business days of receipt. In cases where additional time is required to fulfill your request, we will notify you of the delay and provide an estimated timeframe for resolution.

12. Changes to This Privacy Policy

phrelx reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. The "Last Updated" date at the beginning of this document indicates the most recent revision.

When we make material changes to this Privacy Policy, we will notify you by email (to the address registered on your account) and by posting a prominent notice on the Platform. Your continued use of the phrelx Services after such notification constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.